Customer Protection

Refund & Cancellation Policy

Last Updated: October 2, 2026 • Effective Date: October 2, 2026

At AlwaysLive24 (https://alwayslive24.com), we aim to provide the highest-quality 24/7 cloud live-streaming experience for creators and broadcasters worldwide. We believe in transparency and fair business practices.

This Refund & Cancellation Policy outlines the conditions under which you may cancel your subscription and request a refund for digital services purchased on our platform.

1 Subscription Cancellation Policy

Cancel Anytime: You can cancel your subscription renewal at any time directly through your AlwaysLive24 user dashboard or by sending an email to [email protected].

Active Access: Upon cancellation, your active streaming slots and features will remain fully functional until the end of your current paid billing period (daily, weekly, or monthly). You will not be billed for subsequent billing cycles.

7-Day Quality Satisfaction Guarantee (First-Time Subscriptions)

If you are a first-time subscriber and experience technical defects in our cloud streaming engine (such as persistent server ingest failure, FFmpeg unrecoverable crashes, or downtime exceeding our 99.9% SLA) that our support team is unable to resolve within 48 hours, you are entitled to a 100% full refund within 7 days of your initial purchase.

2 Refund Eligibility & Conditions

You are eligible for a full or pro-rated refund if:

  • You were charged twice for the same billing period due to a payment gateway duplicate processing error.
  • A major server outage or infrastructure failure on our datacenter network prevented you from streaming for more than 24 continuous hours.
  • You purchased an upgrade plan and requested a cancellation within 24 hours without significant bandwidth/slot consumption.

Refunds are NOT granted in the following scenarios:

  • Your account was suspended or terminated for violating our Acceptable Use Policy (e.g. streaming copyrighted movies, piracy, adult content, or hate speech).
  • Third-party platform penalties (e.g. YouTube or Facebook took down your stream due to copyright strikes on your uploaded audio/video).
  • User configuration mistakes (e.g. entering an invalid or expired RTMP stream key from YouTube Studio).
  • Dissatisfaction after actively utilizing the stream slot for the majority of the billing cycle.

3 Refund Processing Timeline & Payout Mode

Once your refund request is verified and approved by our billing team:

  • Approval Time: Verification and refund initiation occurs within 24 to 48 hours.
  • Processing Timeline: Funds are automatically credited back to your original payment method (Bank Account, Credit/Debit Card, UPI, or Net Banking) within 5 to 7 working days, depending on your card issuer or banking institution.
  • No Hidden Deductions: Approved refunds are processed in full, subject only to mandatory non-refundable banking/gateway transaction surcharges if legally required.

4 How to Request a Refund

To submit a refund request, simply email our customer support desk:

To: [email protected]

Subject Line: Refund Request - [Your Registered Email]

Include in Email:

  • Your AlwaysLive24 registered email address
  • Transaction ID / Order ID or Payment Invoice
  • Clear description of the technical issue or reason for the request

Our billing specialists will respond within 24 hours to assist you and process your request.